DRIVER RETENTION

When talking to a driver, try and exercise what I call "Driver Mindset". Drivers are people like everyone else; they merely have a different lifestyle. Drivers do not want to feel as if they are below us, they want to be on the same level. It is important to treat them like a co-worker or a friend and not just a number.

TIME MANAGEMENT / ORGANIZATION

When making decisions, make them as quick as precise as possible, and then move on to the next challenge. If a decision stays with you in a negative way and you have doubts about that particular decision, you may want to re-evaluate that situation. Chances are, if you think you have made a wrong judgment, you probably have.

DEALING WITH STRESS

Stress can be good or bad. It can keep you focused and doing the best you can, but if you have too much stress, it can have a strong negative effect in your personal life as well as your work.

POSITIVE INVOLVEMENT WITHIN THE WORKPLACE

The average unemployment rate in the year 2001 was 4.9%. No one knows what next year's jobless rate will be, but we do know that there will always be one. That means there are several thousand people looking for a job, any job, possibly your job.